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Frequently Asked Questions
Order
- personal touch, we turn your imagination into custom art that speaks to your soul.
- less than 50% of standard price, we elevate your space without stretching your budget.
Sure, it is entirely 100% handmade. The painting artists are a team of highly skilled and experienced artisans who are passionately committed to creating unique and beautiful works of art.
- High end painting crafted from AI generated picture based on your personal taste or preferred picture uploaded
- variable painting size for choice to adapt to all size of placement scenes at your home
COLORMUSE generally offers to you 3 categories of artworks and kindly guides you on the homepage in HOW IT WORKS to successfully place your orders.
We place great emphasis on the quality of your order. All art works are crafted by artists with years of painting experience. Consequently, it usually takes 2-3 weeks to craft, and another 2-3 weeks to frame, pack and deliver your art works to you.
However, in case of urgent demands, you can also choose from our local stocks in the category “Ready Collection in 1 Week” stored in our warehouse in the Netherlands and expect to receive them in 1-8 days.
It could be used by yourself or any other recipients you would like to grant at checkout where you choose to click the button “ To Use Gift Card” and enter Gift Card #, it will help pay the order.
It is always accepted on website with all these payment ways:
- Ideal
- Paypal
- Gift Card Issued by Us
We will always send to your email box you leave to us formal VAT invoices once order completion.
Shipping
COLORMUSE is in collaboration with premium courier carriers to deliver orders, once ready for courier delivery, to your doors worldwide within 1-7 days depending on destination.
To enter tracking # we provide an order page on the carrier website, and then click to see the latest movement of your order.
To still accept and receive the parcel and then report to COLORMUSE within 24 hours for further instruction.
Return
COLORMUSE is 100% committed to the satisfaction of collectors: you have 7 days from the date of receipt to return a work which must be returned to us in no sign of use, in its original packaging.
- To contact via live chat or email ColorMuse for return & refund application;
- We will review and approve your request when it comply with return policy;
- You will receive your refunds on the same payment method you used when we find no damages on your returns picked up by our designated courier at your preferred slot.
- art works pre-confirmed by you before delivery in the categories of Ready Collection in 1 Week, AI creation and Photo to Painting, which are made-to-order products specifically for you and not able for resale to others.
- art works damaged upon receipt of the parcel, unless a report was made within 24 hours after delivery.
Unless product’s own quality issue, you will have to bear return delivery cost to be deducted from your order payment prior to refund.
Others
To avoid direct sunlight, extreme temperatures, and humidity, and to clean dusts with a dry & soft cloth.
We are always standing by there to listen from you. please feel free to reach out to us for any inquiry, or suggestion via live wechat/or email to us.